Terms of Service

Last Updated: November 19, 2025

Welcome to MetroFence Santa Clara

Thank you for choosing MetroFence Santa Clara Fence Builders. By using our website or engaging our services, you agree to these Terms of Service. Please read them carefully. If you don't agree with any part of these terms, you should not use our services.

Services We Provide

We provide professional fence installation, repair, and replacement services in Santa Clara, CA and surrounding areas. Our services include wood fences, vinyl fences, chain-link fences, aluminum fences, pool fencing, and commercial fencing solutions.

Estimates and Quotes

We provide free estimates for our fencing services. All estimates are valid for 30 days from the date provided. Final pricing may vary based on site conditions, material availability, and any changes you request to the original scope of work. We will always discuss any pricing changes with you before proceeding with the work.

Payment Terms

Payment terms will be outlined in your project contract. We typically require a deposit before starting work, with the balance due upon completion. We accept various payment methods including cash, check, and credit cards. Payment is expected within the timeframe specified in your contract.

Scheduling and Delays

We work hard to complete your project on time. However, weather conditions, material availability, and unforeseen circumstances may cause delays. We will keep you informed of any changes to your project timeline. You agree that reasonable delays due to factors beyond our control do not constitute a breach of contract.

Property Access and Preparation

You agree to provide clear access to the work area and to move any personal items that might interfere with the installation. You are responsible for identifying and marking any underground utilities before we begin work. We are not liable for damage to unmarked utilities or obstructions you did not disclose.

Permits and Regulations

Depending on your project, permits may be required. We can help you understand what permits are needed, but you are responsible for obtaining necessary permits unless otherwise agreed in writing. You must also comply with any HOA rules or local regulations regarding fence installation.

Warranties

We stand behind our workmanship. Installation work is warranted for one year from the completion date. Material warranties are provided by the manufacturer and vary by product. We will provide you with all applicable warranty information. Our warranty does not cover damage caused by extreme weather, accidents, or improper maintenance.

Limitation of Liability

Our liability is limited to the amount you paid for our services. We are not responsible for indirect damages, consequential damages, or damages beyond our reasonable control. This includes damage caused by severe weather, natural disasters, or third parties.

Changes to Service

If you want to make changes to your project after work has begun, we will provide you with a revised quote. Additional charges may apply for changes that increase the scope of work or require different materials.

Cancellation Policy

If you need to cancel your project, please notify us as soon as possible. Cancellations made before work begins may be subject to a cancellation fee to cover administrative costs and materials ordered. Once work has started, you will be charged for work completed and materials purchased.

Disputes

If you have any concerns about our services, please contact us first so we can work together to resolve the issue. We believe in fair treatment and open communication. Any disputes that cannot be resolved directly will be handled according to California law.

Changes to Terms

We may update these Terms of Service from time to time. The most current version will always be available on our website. Continued use of our services after changes are posted means you accept the updated terms.

Contact Us

If you have questions about these Terms of Service, please contact us at:

MetroFence Santa Clara Fence Builders

2086 Walsh Ave STE C2, Santa Clara, CA 95050

Phone: (669) 348-0280

Email: contact@santaclarafences.com